Job Summary
Managing Day to day activities on Trade products
Key Responsibilities
Strategy
Client Service
- Clients to receive same experience from all countries in our network with S6420 Capabilities (6hr /4hr /2hr /real time)
- Client Service model: Analyse disruptive flows and provide input in monthly engagement forums with stakeholders.
- Standardisation of Product, Process & Systems and ensure that no Trade activity is carried outside the Trade system.
- Single service Email ID for Client communication
- Pro-active digital transaction communication for Priority Clients
- Client Query Reduction: Adopt as per AME Metrics
- Make Innovation real and get more client intelligence from our data
- Revolutionising digitisation of business process
- Become the 'Bank of the Future'' by strategically re-engineering end to end process and laying the foundation of Trade of the Future.
Engagement
- Stakeholder engagement to update on client Performance, Bottlenecks and opportunities for Trade Client onboarding and migration to e-channels.
- Client engagement to understand Client's needs and to reduce disruptions / discrepancies in Transaction process flow.
- 5% improvement in Client TAT for all trade products
- Ensure that all Trade related products / applications / documents are processed against laid down procedures, Product Programmes, Country Addendums, Local regulatory requirements, service standards and key control standards.
- Ensure compliance of all internal procedures, operational controls, local regulation, and ICC rules.
- Also ensure compliance of all Trade Operations Circulars as and when received and ensure completeness of all mandatory e-learning's without over dues.
- Receive, register and scan over the counter transactions and perform -pre-processing checks for Guarantees, export & Import Products and open account finance within 2hours of receipt.
- Ensure that all original documents are as per agreed processes
- Ensure completeness of the applications and supporting documents received over the counter
- Proactively manage workflow for OTP/DTP and ensure that all transactions received are processed on a timely basis. Any backlogs should be accounted for with accurate justification. Ensure follow ups are done in a timely manner.
- Provide timely response to customer and stakeholders for any queries raised on transactions.
- Ensure that all control reports control/transactional reports are reviewed, and appropriate action taken
- Continuously adopt training opportunities to further expand technical and soft skills knowledge.
- Ensure that any risk issues in the unit are identified and logged within agreed timelines. Risk issues to be tracked for closure within agreed timelines
- Ensure that any Control Sample Test exceptions raised in your area reviewed and adequate controls enforced to avoid repeat
- Ensure adherence to Trade Policy and Procedure Guide, CDOIs , circulars, Exchange control, Sanctions, AML.
- Carry out daily control reports ensuring that any exceptions are immediately addressed and escalated
- Ensure smooth functioning of Trade Operations
- Organisation of workflow to achieve maximum productivity.
- Maintain oversight and ensure governance over all outsourced processes you manage and all dependencies on any Trade Operations core aspect of the processes including inter-departments, regulators, GBS,
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Client, Relationship Managers, Client Managers, Transaction Banking Product, GBS, Risk and other support functions
General
- Processing customer transactions in line with agreed SLA
- Ensure dual control is always maintained where applicable
- Ensure that all customer queries and requests are responded to within 24 hours after receipt. Advice inability to process immediately to all stakeholders
- Adequate start of day and end of day processes to ensure operational safety.
- Continuously improving workflow by automation and use of e-channels.
- Comply with reconciliation requirements of Trade products and accounts.
- Provide local finance with all reconciliation periodically in line with policy
- Provide all necessary assistance to ensure nil overdue items in reconciliations.
- Aid in investigation of any overdue items when applicable
- Embed Here for good and Group's brand and values in Trade Operations and TTO (Technology, Transformation and Operations); Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); reconciliations, FCS.
- Manage risk
- Solve Problems
- Manage Conduct
- Build Resilience
- Collaborate
- Communicate
- Education - Matric/Tertiary
- Training
- Trade Products Knowledge
- Sound knowledge and understanding of the provisions and definitions of International Trade standard guidelines
- Good understanding of Documentary Trade and Open Account Products
- Multi-skilled in the handling of all trade transaction processing.
- Languages - English, any other local languages
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
