Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
Career Opportunity
Santam's Operations business unit has a position available for a Training Consultant (Contact Centre Training), who will be based in the Contact Centre Training department. The successful candidate will be based at Santam Office in Auckland Park or Santam Head Office in Tyger Valley.
Job Description
This role is focused on servicing the product and systems training needs for Santam Operations and will require travel to other regions.
Primary Accountabilities
- To co-ordinate and conduct training sessions in products, systems, processes and selected behavioural topics, that will lead to the improvement of knowledge and skills for Santam employees, as well as the ability to improve their current job performance and results.
- To coordinate and conduct training and development programs on Santam content to improve individual and organizational performance.
- To coach and support post-training, to enable embedment and application of training back at the workplace.
Qualifications and Experience
- Matric
- Appropriate Industry specific qualification or accreditation (e.g. Short-term insurance or IISA qualification)
- Knowledge of Santam products
- Understanding of Santams systems
- Good understanding of business processes and service level agreements
- Minimum of 5-7 years' experience in the banking or financial services industry
- Education Training and Development Practitioner (ETDP) Qualification and/or Accreditation (Train the Trainer, Assessor, Moderator, and Verifier)
- Report writing experience
- Sound knowledge of Financial Services Industry practices and regulatory requirements
- Knowledge of Short Term Insurance products, services and policies.
- Understanding of the Learning and Development Legislative environment (SAQA/NQF, FSC, COGP)
- Basic understanding of the Training Value Chain Cycle (Analysis, Design, Development, Implementation and Evaluation)
- Client engagement and Facilitation skills
- Organisational awareness
- Interpersonal sensitivity
- Advanced Computer Literacy
- Fully computer literate (MS Office package )
- Good communication skills (verbal & written)
- Proficient in English
- Understanding of Afrikaans (advantageous)
- Delivering results and meeting client expectations
- Applying expertise and technology
- Achieving personal work goals and objectives
- Relating and networking
- Analyzing
- Planning and organizing
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets
