Training for Call Center Agents (Sales and Customer Service)
Whether We Choose To Embrace Them Or Cannot Stand Being Interrupted By Their Calls, Call Centers Are A Business Element That Is Here To Stay. These Course Will Help Call Center Agents Learn To Make The Most Of Their Telephone-Based Work, Including Understanding The Best Ways To Listen And Be Heard. Each Phone Interaction Has Elements Of Sales And Customer Service Skills, Which We Will Explore In Detail Throughout This Energizing And Practical Five-Days Workshop
R700 Per Person Incl VAT
(R200 Registration Fee Then R500 When Collecting Certificate)
PLEASE NOTE: ALL SUCCESSFUL APPLICANTS WILL BE INVITED TO COME WITH REGISTRATION & START ATTENDING CLASSES EMMIDIATELLY
Duration:
5 Days (11:0 0 - 13:00)
Prerequisites:
Good Understanding Of English Language (CALL-CENTER LANGUAGE), No Metric/Grade 12 Certificate Needed.
Only ID Copy & Detailed CV
Course Outcomes:
- The Nuances Of Body Language And Verbal Skills.
- Aspects Of Verbal Communication Such As Tone, Cadence, And Pitch.
- Questioning And Listening Skills.
- Ways Of Delivering Bad News And Saying No.
- Effective Ways To Negotiate.
- The Importance Of Creating And Delivering Meaningful Messages.
- Tools To Facilitate Communication.
- The Value Of Personalizing Interactions And Developing Relationships.
- Vocal Techniques That Enhance Speech And Communication Ability.
- Techniques For Managing Stress.
- GUARATEED JOB AFTER TRAINING
Who Should Attend:
Anyone That Would Like To Work In A Call Centre Environment As A Call Centre Agent.
Send CV To bookmeforlessons@gmail.com Or Apply On Whatsapp To 074 389 1929
