Training Manager: After sales

Closing Date 2023/09/19

Reference Number MOT230912-5

Job Title Training Manager: After sales

Branch/Department Renault Head Office

Job Type Classification Permanent

Location - Town / City Isando, Johannesburg

Location - Province/Area Gauteng

Location - Country South Africa

Job Description

Job Purpose

To provide a learning and development operations that will build technical and behavioural competence of the Dealer Network and the Importer in order to ensure a value add to the Division.

Specific Role Responsibilities

GENERIC JOB OUTPUTS

1_PROCESS

• Assess and assure the quality of all Learning & Development plans, material and interventions of

the Division.

• Contribute to the development of the appropriate strategy and set targets within area of

accountability.

• Define standard operating procedures (SOPs).
• Deliver learning & Development interventions to the Division.
• Implement and manage end-to-end processes.
• Liaises with all the necessary external and internal parties to ensure the defined objectives are

met.

• Manage all operational risk and risk mitigation initiatives.
• Monitor and report on progress against operational plans and adjust where required.
• Oversee the planning and coordination of the operational functionality and control of facilities, training environment, tools, and equipment to ensure the delivery of training.
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
• Prepare all reports and submit on time as prescribed by relevant policies and procedures.
• Provide administrative support to ensure required response time, quality and service delivery standards are met.
• Provide inputs and support to strategies, functions, advertising, customer and supplier relations to ensure growth of the academy businesses.
• Provide integrated Learning & Development requirement planning and reporting function to the Division.
• Resolve problems by applying the necessary discretion and guidelines.

2_FINANCE

• Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
• Manage financial activities in line with approved policies and procedures.
• Manage, monitor and report on budget variances and provide solutions.

3_CLIENT

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Build sustainable relationships with customers that contribute to a culture of customer service excellence.
• Contribute to support a culture of quality, innovations and discipline which builds positive relationships and provides opportunity for exceptional service.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Plan, manage and monitor processes to ensure customer service excellence.

4_PEOPLE

• Create an engaging, enabling and productive work climate aligned to the employee value

proposition.

• Identify and facilitate future skills requirements of the academy and ensure the implementation of appropriate learning and development interventions to meet business needs and ensure ongoing performance.
• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
• Monitor and positively influence and manage change, and offer operational support where required.
• Own and live up to company values.

Qualifications And Experience

Minimum Experience

3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team lead experience

Minimum Qualification

Bachelor of Administration: Public Sector: Human Resources Management

Preferred Experience

3 year experience in a similar environment

Skills and Personal Attributes

Minimum Requirements

Proficiency Descriptor

Complies with relevant Human Capital legislation, regulatory requirements, and professional standards.

Behavioural Indicator

• Carries out human capital practices, processes and transactions in accordance with legal, regulatory requirements and

professional standards.

• Displays a clear understanding of the processes and procedures involved in legal compliance in a human capital

environment

• Demonstrates insight into the regulatory parameters that apply to human capital policy and practice. Is aware of industry

standards and professional codes that impact on human capital policies and practices and the implications for

non-compliance.

• Understands the issues relating to professional, industry and legal compliance. In the case of team leaders and/or

managers, discusses issues of compliance with the human capital team. Develops good practice guidelines in regard to

compliance with legal, industry and professional standards. Regularly monitors and responds to incidences of

non-compliance.

Proficiency Descriptor

A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto.

Behavioural Indicator

A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto