Like many popular marketplaces, were asset light i.e., we dont own any vehicles or employ any drivers. We work with our transport partners and use technology to disrupt the entire delivery and moving process and to optimise the most efficient journeys.
Sustainability is a core part of AnyVans mission and reducing environmental impact has always been at the heart of our business. Were proud to say weve achieved carbon-neutral status on all our transport moves, and we wont stop here.
Weve continuously celebrated exciting growth and key milestones, a key highlight being a 125mn investment from Vitruvian partners to reinforce our position as the UK market leader. Were expecting the next 5 years to be even more exciting.
Our platform might be driven by technology, but we know its our people that make AnyVan a great place to work. We think big, we think differently, and we empower our colleagues to make a difference. We know good ideas can come from anyone in any role so if youre a self-starter looking to move your career forward Team AnyVan would love to hear from you.
This role is key in providing outstanding support to both our Transport Providers (TP's) and customers within our German market so fluency in German is essential.
What youll be doing:
- Source and recruit new Transport Providers (TPs) for the German market
- Effectively onboard TPs and make sure they know how to use our portal and app to access, bid on and complete jobs
- Building trust-based relationships - keeping TP and customer satisfaction front of mind at all times and quickly and effectively problem solve issues
- Manage quotes and liaise with our transport providers to negotiate mutually beneficial prices for our TPs and customers
- Work to agreed targets that focus on both numbers (TPs recruited and on-boarded) and ethics (selling in the right way)
- Have fun and contribute to a positive team culture. This is a busy role and we know its important to create those moments to light the mood and have a laugh - the whole team plays their part in supporting each other
- Ready to work in a fast paced, fun target driven environment
- Fluent in German (Written and verbal)
- Comfortable spending most of your day speaking on the phone
- Comfortable working to and achieving targets
- Strong emotional intelligence
- Self-motivated and resilient
- Easily adopts change and demonstrates agility and flexibility when direction or priorities shift
- The ability to develop, high quality, trust-based working relationships and guide customers and transport providers through processes to achieve the best results for the business
- One team mind-set
- The ability to work flexible shift patterns
- Competitive base salary with scope for progression
- Performance related pay opportunities
- Medical Aid contribution
- 5% contribution towards pension fund
- 20 days holiday a year
- In-house barista
- Friday drinks and regular social activities
- The chance to work for a fast-growing disruptive technology business
We support flexible and hybrid working wherever possible but some roles remain fully office based. Please note - Operational roles in our Contact Centre in Cape Town are fully office based. Where we can support it, typical working patterns would be 3 days in the office and 2 days from home. However, we appreciate everyones situation is unique and are open to conversations around the working patterns.
Diversity and Inclusion
At AnyVan were focused on equality. We believe that diverse teams are the best teams and foster an inclusive environment where we celebrate our differences and where our people can be their authentic selves. We believe this encourages collaboration and supports opportunities for our people and teams to deliver their best work. We encourage and welcome applications from anyone that shares this passion.
