Reference Number UNI240404-9
Job Title Travel Consultant
Business Unit / Division Administration
Contract HO Admin
Job Type Classification Permanent - Normal
Location - Town / City Brackenfell
Location - Province Western Cape
Location - Country South Africa
Job Advert Summary
Are you passionate about travel and excellent customer service? We're seeking a dedicated Travel Consultant to join our team. The Travel Consultant to organise and plan logistics (i.e. facility selection, transportation arrangements) for company meetings, special events, and conferences. The successful employee would ensure health and safety protocols are followed in the arrangement and set up of each and every event or travel request.
Minimum Requirements
- Qualification: 4 year Degree / NQF level 7
- Experience in a similar role: Up to 3 years
Quotes and Bookings
- Provide quotes in accordance with agreed turnaround times and the companys travel policy
- Provide quotes in standard quote format
- Provide rules for changes and cancellation of services
- Ensure that travel is booked in line with travel policy
- Ensure that required entries that are required for back office processing of financial documentation is adhered to at all times
- Ensure that customers are advised on all travel requirements for their bookings, i.e. passports, visas, health
- Ensure that bookings are processed to the highest standard including pre-seating, meals and any other special requirements
- Ensure that travel system queues are managed and cleared daily for effective management of changes and/or
- All customer requests and queries must be attended to within the agreed SLA timeframes
- Ensure that travel approval and governance processes are adhered to at all times
- Ensure that all necessary travel documentation is processed and distributed to the relevant parties to ensure a seamless travel experience
- Ensure the travel team inserts and communicates the conditions of travel clearly
- Ensure that change requests are processed and revised travel documentation is issued and distributed to the customer
- Ensure that conditions of travel are clearly stated, communicated and also indicated on the itinerary
- Upload client purchase order/requisition documents into the relevant system
- Ensure that any pre-payment requests are communicated and actioned to ensure a seamless travel experience for the customer
- Ensure that all cancellations are processed in time to avoid any unnecessary cost to the organisation
- Ensure that refund requests are logged and processed for all air tickets
- Ensure that records are kept, progress on refunds are tracked and all refunds are processed back to the relevant cost centre
- Remain flexible to the wider business needs of the Company by rendering assistance for ad hoc projects and duties as required
- Take accountability of continuous personal development to ensure optimal productivity
- Ensure technical and product knowledge is updated regularly
- Update and gain destination and product knowledge by attending industry workshops
