- Someone that prefers to deal with personalized luxury itineraries, working with high net-worth individuals?
- Someone that gets excited creating complex worldwide travel itineraries?
- Someone that lives, eats and breaths travel?
- The person your friends always turn to for suggestions on their holiday destinations in Europe and abroad?
- Always in the know' about all the new hotel openings about town and best places to go on holiday to?
- Someone who thrives in a fast paced and fun working environment?
Who We Are
At Ten Group our goal is simple, to become the most trusted service business in the world.
Ten is the global leader in the highest-quality lifestyle and travel concierge services. We are passionate about providing exceptional service and using our insider know-how, contacts and buying power to help our members get the most from life, wherever they are in the world. With 22 strong global office network with over 1000 employees, we use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining, and luxury retail services. Who are we - we are Ten Lifestyle Group and this is what we do!
Key Responsibilities:
- Design requests by telephone and email of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
- Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
- Active cross-selling of lifestyle services for travel enquiries
- Commitment to supporting the delivery of Ten's environmental, social and governance goals, and promoting policy adherence
- Minimum of 5 years experience in outbound retail leisure travel essential
- Minimum of 3 years building worldwide multi-stop destination packages
- Experience working with the DACH (German-Austrian-Swiss) outbound travel market will be advantageous
- Recent Global Distribution System experience is essential (within the last 2 years), Amadeus preferable.
- Excellent first language English communication skills (both written and verbal)
- Additional European language of advantage (French / Italian / German)
- Be a well-travelled individual with extensive knowledge of global travel and destinations.
- Energetic and motivated team players who enjoy the challenge of meeting and beating targets
- Proven track record in European leisure sales as well as worldwide itineraries.
- Flexibility : be willing to work a set 5-day shift pattern which will include 1 weekend shift and a minimum of one (1) late shifts per week. (Operating Hours are between 07:00 and 22:00 Mon-Sun)
- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement.
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you...
- A competitive salary (depending on experience)
- Flexible work arrangements including Hybrid and Remote work possibilities
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
- Safe & secure offices in the Foreshore with complimentary off-street parking.
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."
