German, Travel, Consulting, Tourism, Hotel Management, Event Management, Leisure Travel, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Job description
German Speaking FIT Consultant (Travel)
Our client is a Destination Management Company who has grown to become one of the top DMCs operating in Southern Africa, with a reputation for professionalism, an eye for detail and a passion for the destinations it manages. They specialise in Meetings and Incentives, Individual Travel and Leisure Group. Their Incentive experience allows them to treat each project with the same attention to detail and immaculate management from start to finish. With creativity and competence, they design a unique itinerary for each client.
Job Type: Full-time l On-site
Salary: Negotiable based on experience
Requirements
- Fluent in the German Language (read, write and converse)
- Diploma or degree in Tourism, Hotel Management or Events Management
- Must have experience with; and a complete understanding of the German Market and Culture.
- At least 5 years working experience within the travel industry or similar environment.
- Extensive Travel and Tourism Knowledge of Southern African Destinations: South Africa, Botswana, Zambia, Zimbabwe, Mozambique
- Working knowledge of the Leisure Travel Industry
- Advanced knowledge of Word, Excel, powerpoint and proven track record in use thereof
- Knowledge of the Travel writing programmes: WETU and Travelogic an advantage
- Experience in the planning and execution of FIT Travel Programmes
- In Depth knowledge of the demands of the German Market.
- Ability to establish and maintain effective working relationships with Clients and Suppliers.
- Excellent Time Management skills
- Ability to plan and organise effeciently
- Ability to work overtime on weekends and public holidays and extended hours.
- Ability to work according to deadlines and manage the extreme pressure of the Travel industry
- Design and preparation of travel itineraries in Southern Africa for FIT Clients based on the very best services that fit the clients brief, budget, needs and capabilities.
- Design and cost of Leisure Travel programmes within the companys Destination portfolio.
- Ensure that the entire process which includes client brief, itinerary design, booking implementation, accounting and execution of each itinerary are in accordance with the companys policies and procedures.
- Correspond via email and telephonically with clients regards the programmes offered and deal with any questions, information required, obstacles and special requirements timeously.
- Encourage clients to send their enquiries to enable the opportunity to quote a suitable programme thus increasing tourism into Southern Africa.
- On confirmation, makes all bookings, plan and execution of travel programmes.
- Invoicing of client travel programme.
- Contract suppliers and liaise with them during the planning stages and execution of the itinerary.
- Manage workload efficiently and prioritise Key Clients and urgent requests.
- Manage proposal response time and assist where necessary.
- Offer assistance and support to colleagues.
- Prepare Daily to-do llists and send to Team Leader and Director (CVDM) with relevant comments by end of day.
- Implement and Maintain Smart quoting.
- Attend daily stand-up meetings.
- Practice clear, concise and effective communication with clients, Management and team.
- Find a solution and take immediate action on any issues, client complaints, staff requirements keeping the
- Teamleader informed in a structured and timeous manner.
Black Pen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta (Europe) and Cape Town (South Africa).
