Travel Desk Manager

Application Closing Date

24 March 2023

Leadership Pipeline

Manage Self: Professional

Job Purpose

Manage a team of Travel Consultants responsible for the internal employee travel desk. The role is further responsible to build and maintain strong relationships with our employee clients through superior and hassle-free service in order to differentiate the travel team as a partner of choice in corporate travel bookings.

Job Responsibilities

Manage team of travel consultants to ensure the completion travel bookings, amended bookings and all other administrative responsibilities within expected timeframe.
Responsible for the distribution of work functions within the team, together with the administration of travel arrangements to ensure efficiencies and cost reduction.
Manager escalations from business units and suppliers
Consistently ensure work is completed to plan, progress reviewed, and corrective action taken by ensuring SLA and Travel Policy are adhered to.
Identify and resolve work obstacles and problems effectively and have contingency options to deliver required output.
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Initiate sales process by identifying opportunities for additional product or service sales.
Facilitate travel desk processes by supporting and managing travel consultants while also directly assisting with operational backlog during peak periods.
Provide after-sales service to employees utilising the travel desk by responding to their queries and requests in an efficient and timely manner.
Make suggestions to improve customer satisfaction by identifying trends in queries and complaints and reporting these to the relevant stakeholders.
Manage business risk by adhering to security and compliance requirements and bank's policies and procedures and ensuring that relevant documents are in place.
Manage operational risk by following appropriate process.
Manage client expectations by clearly explaining process and timelines.
Build a trusting relationship with clients by responding to queries and requests promptly.
Maintain strong client relationships by proactively initiating interactions regularly.
Nurture collaborative relationship with internal partners and facilitating end-to-end process improvements.
Develop a network of internal and external service providers by identifying individuals who can assist with meeting client's needs and interacting regularly with them.