Luxury, Events, Travel Consulting, Luxury Travel, Working Experience, Skill Development, Customer Service, Passionate about Work, Independent Travel, Employee Benefits
Job description
Mahlatini Luxury Travel is searching for an experienced, passionate, and self-motivated Travel Expert to join its growing team. This is a fantastic opportunity for a high-performing individual, with a genuine passion for tailormade travel and delivery of the very highest standards in customer service.
Responsibilities
- Curation of high quality, tailor-made itineraries for a wide range of traveller segments
- End-to-end sales process including planning, costing, refining and confirming itineraries; through to post-travel communications
- Conversion of warm sales leads via email, telephone and video calls
- High quality presentation of travel itineraries customised to the clients unique requirements, along with supply of relevant supporting information and advice
- Delivery of gold standard client service at all stages of the sales process to engender repeat and referral business
- Proactive expansion of product knowledge keeping abreast of latest industry developments to ensure expertise across our specialist product portfolio
- Maintain up-to-date commercial knowledge of properties, flight routings and logistics
- Foster good working relationships with colleagues and trade partners; and exhibit a strong team ethic
- 5 years Travel Consultant experience in a tailor-made travel environment
- First-hand knowledge of our core destinations, specifically within sub-Saharan Africa
- 3 years experience working with complex Southern Africa and East African itineraries
- Demonstrable sales performance in a target-driven environment
- Excellent communication skills, both written and verbally
- Outstanding customer service skills and attention-to-detail
- Advanced levels of IT literacy
- Highly-organised with strong time management skills
- Results-orientated
- Basic R30, 000 - R60, 000 per month (experience dependent)
- Attractive quarterly bonus scheme
- Comprehensive Group Life Cover (inc Life Cover, Disability Income Benefit, Severe Illness Impact & Funeral Cover)
- Discovery Health Medical Aid with company contributions
- Flexible, hybrid working
- Structured training and continuous professional development
- Regular opportunities to indulge your passion for travel
- Attractive long service benefits
Mahlatini Luxury Travel is an established, award-winning tour operator, leading the way in our specialist field of luxury safari travel. We create memorable travel experiences to Africa and the Indian Ocean for a high-end, international client base. Reflecting our exceptional service levels, a reputation for expertise and a commitment to responsible tourism we are World Travel Awards Leading Sustainable Tour Operator, 2022. Mahlatini has offices in the UK and South Africa.
