As a Travel Sales Consultant, you will be a member of our sales team answering client enquiries, creating bookings, and delivering brilliant customer service, with the aim of delivering commercial growth in line with business objectives. This will be achieved by following a dedicated sales framework, service and quality assurance and keeping commercial targets at the forefront of what you do. You will work with the rest of the sales team, as well as other key departments within the business, to achieve booking targets and consistently achieve stretch key performance indicators. Your focus will be on excellent customer service, proactive pipeline lead management and should be driven by the consistent achievement of targets.
Hear from the Customer Director, Brendan Phelan
Our Sales teams are made up of high-performing individuals from various backgrounds, all passionate about travel and in providing the very highest standards in customer service. Were looking for someone who can bring not just drive and enthusiasm to the role, but also their own personal knowledge and experience. Our standards are high-reaching, but we believe strongly in helping people grow and develop the skills and expertise they need to meet these challenges. We also strive to connect people as much as possible to the business and our values, because we believe that people who feel valued and who are fully engaged with what we do are not just more productive, but also happier and more fulfilled in their work.
What you will be doing:
- Developing, growing, and leading your own sales pipeline by delivering excellent customer service to repeat bookers and new enquiries. Establishing rapport and identifying our customers needs are key objectives to closing the sale
- Follow up on incoming and existing enquiries with our customers, primarily over the phone, in order to have detailed conversations to establish their travel preferences and build important relationships. Prepare detailed, accurate, and high-quality itineraries
- Working to KPIs and achieving sales targets
- Use a variety of sales techniques and communication methods to convert bookings.
- Administration duties required to complete bookings and itinerary
- Offering outstanding customer service at all times
- Strong sales background with experience and success in a previous sales position from the travel industry
- The highest level of tenacity, curiosity, and strong work ethic
- Strong geographical knowledge and a passion for adventure travel
- Used to working to and achieving sales targets
- Excellent listening/communication skills and the ability to bring travel experiences to life and build trust
- Genuine passion for excellence in customer care
- Likes to get their sleeves rolled up and be involved
- Knowledge of Amadeus / Galileo GDS system useful
- Competitive salary with annual salary review and commission
- Travel benefits and retail discounts
- Progression Plan - personal development is key within Exodus
Our mission is simple, to Improve life through travel. Exodus Travels is one of the worlds leading adventure travel companies delivering extraordinary traveling experiences across more than 90 countries worldwide. Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been crafting amazing travel experiences for years. Our values are to Bring Happiness, Take Responsibility, Be Ambitious and Always Passionate, they underpin the work that we do and act as a reminder of why we do it. We are looking for people who can embrace our values and live them every day.
If youre looking for your next adventure and have the experience were looking for, apply today!
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.
Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
