Our client is an established, award-winning tour operator, leading the way in their specialist field of luxury African travel. They create tailormade travel experiences to Africa and the Indian Ocean and are now expanding their product offering to the captivating destinations of the Indian Subcontinent. As they embark on this exciting new chapter, they are seeking an experienced, passionate, and self-motivated Travel Expert to join their growing team. This is a fantastic opportunity for a high-performing individual, with a genuine passion for tailormade, sustainable travel and delivery of the very highest standards in customer service.
The successful candidate will have at least 5 years' proven track record selling luxury, bespoke Indian Subcontinent trips to an international clientele. Drawing upon their in-depth knowledge of the region and sales conversion skills, the individual will be confident in working to KPIs and achieving sales targets. Alongside their expertise in crafting unforgettable travel experiences, exceptional communication and interpersonal skills are also essential in always offering outstanding customer service.
Our client's expertise is based on in-depth product knowledge and first-hand experience. They actively encourage and fund regular research trips for their travel experts and this is an expectation of this role.
Responsibilities
- Curation of high quality, tailor-made itineraries for a wide range of traveller segments
- Conversion of warm sales leads via email, telephone and video calls
- High quality presentation of travel itineraries customised to the client's unique requirements, along with supply of relevant supporting information and advice
- Delivery of gold standard client service at all stages of the sales process to engender repeat and referral business
- Proactive expansion of product knowledge keeping abreast of latest industry developments to ensure expertise across our specialist product portfolio
- Maintain up-to-date commercial knowledge of properties, flight routings and logistics
- Foster good working relationships with colleagues and trade partners; and exhibit a strong team ethic.
SKILLS AND EXPERIENCE
- 5 years Travel Consultant experience in a tailor-made travel environment
- First-hand knowledge of our core destinations, specifically within the Indian Subcontinent
- 5 years' experience working with complex India, Sri Lanka, Nepal and Bhutan itineraries with extensive independent travel within this region
- Demonstrable sales performance in a target-driven environment
- Excellent communication skills, both written and verbally
- Outstanding customer service skills and attention-to-detail
- Advanced levels of IT literacy
- Highly-organised with strong time management skills
- Results-orientated
- In depth knowledge/experience of the Indian Subcontinent and the Maldives
- Knowledge of destinations aligned to luxury wildlife / nature and cultural experiences
- GDS / flight operating systems
- Passionate about cultural, historical and wildlife travel
- Motivated by sales targets
- Enjoy working in a fast paced, collaborative environment
- Committed to responsible tourism
- Strong "One Team" ethic
- Generous basic on offer (depending on experience etc.)
- Attractive quarterly uncapped bonus scheme
- Comprehensive Group Life Cover (inc Life Cover, Disability Income Benefit, Severe Illness Impact & Funeral Cover)
- Discovery Health Medical Aid with company contributions
- Structured training and continuous professional development
- Career development opportunities
- Flexible, hybrid working (after successful completion of a 6 month probationary period)
- Committed to responsible tourism
- Attractive long service benefits
- Indulge your passion for travel
- Strong 'one team' ethos with regular social events
Desired Skills
- please refer to the requirements listed in the advertisement
