The successful candidate will have at least 4 years’ proven track selling luxury, bespoke African trips to an international clientele. Based on their in-depth knowledge and sales conversion skills, the individual will be confident in working to KPIs and achieving sales targets. Exceptional communication and interpersonal skills are also essential in offering outstanding customer service at all times.
- Curation of high quality, tailor-made itineraries for a wide range of traveler segments -
- End-to-end sales process including planning, costing, refining and confirming itineraries; through to post-travel communications
- Conversion of warm sales leads via email, telephone and video calls
- High quality presentation of travel itineraries customized to the client’s unique requirements, along with supply of relevant supporting information and advice
- Delivery of gold standard client service at all stages of the sales process to engender repeat and referral business
- Proactive expansion of product knowledge keeping abreast of latest industry developments to ensure expertise across our specialist product portfolio
- Maintain up-to-date commercial knowledge of properties, flight routing and logistics - Foster good working relationships with colleagues and trade partners; and exhibit a strong team ethic. Our teams’ expertise is based on in-depth product knowledge and first-hand experience. We actively encourage and fund regular research trips for our Travel Experts and this is an expectation of this role
- 4 years’ Travel Consultant experience in a tailor-made travel environment working with complex Southern Africa and East African itineraries
- First-hand knowledge of our core destinations, specifically within sub-Saharan Africa
- Demonstrable sales performance in a target-driven environment
- Excellent communication skills, both written and verbally
- Outstanding customer service skills and attention-to-detail
- Advanced levels of IT literacy
- Highly-organised with strong time management skills
- Results-orientated
- Knowledge of the Indian Ocean and Indian Subcontinent
- GDS/flight operating systems
- R30 - R50k depending on experience
- Company bonus scheme
- Comprehensive Group Life Cover
- Discovery Health Medical Aid with company contributions
- Company pension scheme
- Hybrid working (after 3 months)
- Opportunities to travel to destinations and work in UK office
- Attractive long service benefits
- Structured training and continuous professional development
- Team social events
