Reference Number TSE240311-5
Job Title National Investigations Manager
Business Unit / Division Thorburn Security Solutions
Job Type Classification Permanent
Location - Town / City Johannesburg
Location - Province Gauteng
Location - Country South Africa
About Us
We are in search of a suitable National Investigations Manager, to oversee nationwide investigations. This role involves managing investigations, and maintaining investigative systems. Strong analytical skills and coordination abilities are essential.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people the heart of Tsebo is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Duties & Responsibilities
- Effective management of investigations in the various divisions in compliance with legislation and company policy(Internal)
- Investigate all incidents/allegations of criminal activity involving customers and employees.
- Investigate incidents resulting in injury, damage, or financial loss.
- Create a case docket for each investigation, documenting all pertinent information and securing evidence.
- Manage case dockets effectively, initiating, finalizing, and recording appropriate processes and actions.
- Mine customer base and pipeline to extract investigative services as a commercial product and/or value add services (External)
- Collaborate with onsite teams to foster a customer-focused attitude, prioritizing activities that enhance customer lifetime value and revenue streams.
- Engage with clients to address inquiries, concerns, and requests regarding products and services.
- Administer client satisfaction surveys to gauge satisfaction levels with products and services.
- Stay informed about business developments and strategic objectives.
- Offer guidance on workplace management framework changes and compliance as needed.
- Ensure timely resolution of escalated queries through follow-up and follow-through.
- Develop an effective informer network across the business.
- Identify and recruit informers to gather information on criminal activity affecting company customers.
- Identify value-added services and potential revenue streams.
- Develop an effective investigative subcontracting model
- Establish effective subcontracting for investigations and meet SLA requirements.
- Identify potential revenue streams and value-added services.
- Ensure effective liaison with SAPS structures across the national business and in region.
- Maintain communication with local SAPS structures.
- Assist SAPS officials for criminal prosecution of cases related to company's customers.
- South African security legislation
- Companys Operational Policy and Procedures
- Companys HR Policy and Procedures
- Criminal Procedures Act
- Communication (written and verbal)
- Negotiation
- Managing Conflict
- Managing professionally
- Computer literacy
- Business/Commercial Literacy
- Collaborating and cooperating
- Dealing with conflict
- Awareness of the market environment
- Leading People
- Grade 12 or equivalent
- Relevant tertiary qualification in criminal law
- Drivers Licence
- PSIRA Grade B
- Registered Security Service Provider
- Minimum 5 years experience in investigations management
- SAPS exposure would be an added advantage
