Duties & Responsibilities
- Proactively engage with internal and external partners to understand their training needs and expectations, designing comprehensive training plans aligned with organizational goals and industry standards.
- Develop and implement engaging training programs tailored to different audiences, including cleaners, supervisors and managers, utilizing innovative strategies and technology to ensure maximum impact.
- Coach and mentor unit managers and supervisors where needed to ensure cleaning and managerial excellence.
- Execute the training process from start to finish, including planning, preparation, administration and delivering dynamic training sessions that promote knowledge retention, skill development, and confidence building.
- Utilize knowledge of human behavior and change management principles to influence positive outcomes and foster a culture of continuous learning and development.
- Provide constructive feedback to trainees to support their growth and performance improvement.
- Capture training data and evaluate the effectiveness of training programs, identify areas for improvement and innovation to enhance the overall learning experience and implement.
- Analyze training data to identify trends and opportunities for development, reporting on training activities and outcomes to management and stakeholders.
- Foster a culture of continuous learning and development within the organization.
Skills and Competencies
- Delivering Objectives
- Designing and Developing skills (PowerPoint).
- Planning & scheduling
- Organising (resources for training and assessments).
- Facilitation skills (Influence and Inspire).
- Cleaning skills- Basic and Specialized (Healthcare, Commercial, Industrial, Logistics, Hospitality, and other relevant segments).
- Understanding of SharePoint, Teams Vision Skills portion, E-learning Platform.
- Report writing (Basic).
- Drawing reports from Vision and E-learning platform.
- Proven experience in developing training plans, designing, and delivering impactful training programs, project managing the training process, with certification in training, instructional design, assessment, and moderation preferred.
- Strong presentation and communication skills, with the ability to engage internal and external customers as well as audiences of all levels.
- Excellent interpersonal skills, with a positive and motivating approach to influencing others.
- Proactive problem-solving abilities and adaptability to fast-paced environments.
- In-depth knowledge of contract cleaning practices and industry standards across different sectors.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook required, with experience in video script writing and Learning Management System (LMS) administration preferred.
- Strong presentation and communication skills, with the ability to engage internal and external customers as well as audiences of all levels.
- Excellent interpersonal skills, with a positive and motivating approach to influencing others.
- Proactive problem-solving abilities and adaptability to fast-paced environments.
- In-depth knowledge of contract cleaning practices and industry standards across different sectors.
Qualifications
- Grader 12.
- This individual needs to be a subject matter expert in cleaning.
- Proven experience in developing training plans, designing, and delivering impactful training programs, project managing the training process, with certification in training, instructional design, assessment, and moderation preferred.
- Trainer qualification (advantage).
- Must have own vehicle and valid drivers licence.
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