Formal Education
- Completion of the NQF Level 5 qualification.
- Successful completion of the RE 5 Examination Level 1.
- A minimum of five (5) years' working experience within the Insurance industry.
- A minimum of three (3) years' experience in an underwriting management position.
- Proven experience in people management.
- Prior experience in managing underwriter performance, growth, and sustainability.
- Experience operating at a managerial level in the short-term insurance industry is a must.
- Proven track record of conducting high-level negotiations.
Processes - High-Level Operational Oversight and Complex Risk Management:
- Provide strategic guidance to the team in line with corporate vision and organisational goals, effectively communicating their implications.
- Focus primarily on managing complex risk placement, liaising with internal and external stakeholders as required.
- Evaluate and report on the units performance to the COO, setting realistic goals and managing capacity.
- Oversee adherence to compliance standards and work towards optimising processes to ensure the quality of service.
- Engage in strategic projects and operational improvements to enhance underwriting practices.
- Uphold and maintain quality standards that promote client satisfaction and cost efficiency.
- Foster a positive work environment that supports the professional growth and development of team members.
- Ensure high staff morale, effectively managing internal and external relationships.
- Motivate and lead underwriters, building and maintaining a cohesive team.
- Promptly address operational performance issues and escalate irresolvable problems to the COO.
- Provide strategic support to the sales team in acquiring and retaining profitable business.
- Ensure the prompt resolution of customer queries/complaints, maintaining open lines of communication during the process.
- Implement work routines that align with operational plans, effectively managing service delivery goals.
- Oversee the correction of unprofitable policies and ensure that policies are not overexposed.
- Drive changes aimed at improving operational effectiveness and efficiency.
- Deliver periodic reports on performance and potential improvements to the COO.
- Identify and recommend areas or ways to enhance processes and procedures.
