Santams Operations division currently has an exciting opportunity available for a Commercial Underwriter (CoE) who will be based within the Commercial Contact Centre, COE.
What will make you successful in this role?
Work in this job family stream is concerned with managing commercial risk by providing specialist technical underwriting advice. The COE is a highly technical role with strong client focus. The key
focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process.
COEs are responsible for taking sound underwriting decisions through mandates and taking initiative. The COE is a key source of knowledge and leverage to the business at large. COE is the gate keeper of the health of the risk.
Principal Accountabilities
- Effective underwriting of complex risks (new business, renewals, ad-hoc)
- Identifying re-insurance and appropriate action
- Effective screening actions
- Providing quality and correct feedback on high level technical queries
- Working within higher level mandates
- Ownership of non-standard commercial products
- Negotiating with external clients (brokers)
- Building and maintaining relationships at various levels within the organisation including CCC, Distribution and HO underwriting
- Strong retention (profitability and growth) focus
A minimum of 5 years underwriting experience within a short-term Commercial insurance industry required.
- Grade 12
- FAIS compliant: 120 credits on NQF level 5 (Commercial Lines)
- Proficiency in MS Word and Excel
- Santam Commercial product training (SCP)
- Regulatory Examination (RE)
- Professional membership with IISA (Advantageous)
- Risk Identification and Assessment programme (RIA)
- A good understanding of contact centre processes and SLAs
- Good communication and negotiation skills
- Proficient in Afrikaans and English
- Strong client service orientation
- Strong analytical skills
- Ability to work under pressure
- Strong sense of self-management
- Strong relationship building and network skills
- Delivering results and meeting client expectations
- Relating and networking
- Analysing
- Applying expertise and technology
- Achieving personal work goals and objectives
- Continuous professional development
- Researching
- Planning and organising
- Writing and reporting
- Following instructions and procedures
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
About The Company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and while based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of insurance good and proper. Were about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the divisions Employment Equity targets.
Additional Requirements
Successful candidates will be required to complete the Commercial Technical Assessment
