The incumbent of the role is responsible for a underwriting/Policy Administraction, such as issuing new business, effecting changes/endorsements to existing business, providing overall supporting role to the renewal process (i.e. preparation of claims reports and preparing renewal terms templates) , and liaising with brokers.
Requirements
- Matric (Grade 12)
- Insurance qualification
- FAIS compliant and appropriate RE certification
- Minimum 120 FAIS credits (NQF level 5)
- At least 5 years of commercial underwriting experience in the Insurance Industry of which 3 years should at least be in commercial motor underwriting
- Collaborating with both internal and external clients to provide superior customer experience
- Creating a smooth onboarding customer experience
- Maintaining customer communication calendar in order to respond timeously
- Always being factual and educational on the product offering
- Creating a customer perceived added value programme
- General daily maintenance of policies by providing quote on additional items brokers/clients would like to add on their respective policies and generally manage the daily endorsements of policy as per the agreed turn-around time
- Adhoc assistance as required to the PM during the Tender season in prepping new tenders, preparing claims information for pricing and assisting overall in presenting terms to the market
- Assist in the Tender season to quoting (if requested) and writing new municipal business within agreed underwriting principals and guidelines
- Ensuring all documentation and info has been received before anything can be done on a tender/quotation
- Once documentation has been received, claims on the specific account need to be analysed and loss ratio is determined and projected
- Total account is analysed in detail in order to determine what rates will be applicable
- Liaising with brokers telephonically and if need be, in person
- To keep control of administration process, sign of policy documentation issuing of policies and Sasrias in time as well as liaising with Sasria
- Administering policies once tender has been awarded to company
- Issuing of new business schedules/wordings and invoicing
- Monitoring and applying corrective action on badly performing clients
- Monitoring and maintaining an acceptable loss ratio at an individual clients level
- Maintaining and building relationships with brokers
- Following up with respective brokers to ensure we receive all proposed terms on time and they are processed on the system as per the SLAs
- Follow-up after invoicing for renewal that we get the premium as quickly as possible
- Process Amendment Endorsement as and when required
- Loading and invoicing policies
- Printing schedules and send them out
- Amending and invoicing policies accordingly to instructions received
- Preparing renewals and underwriting them
- Liaising with all relevant departments to ensure smooth flow of business
- Building strong relationships with key brokers
- Managing daily output of junior administrators / processors
- Manage daily mail count from both at an individual and common email boxes
- Allocating and monitoring of daily work to junior administrators
- Supporting junior administrators on their daily needs
- Checking the junior administers work and accuracy
- Constant confirmation of premiums to claims department
- Confirming cover to claims technicians required
- Actioning all system notification on any action needed to be taken
- Responsible for running weekly and monthly debtors / ageing reports
- Presenting the reports to brokers and visit broker when necessary
- Presenting individual statements of accounts and invoices to broker when required
- Regularly following up on unpaid accounts with respective broker until the cash is receipted
- Liaising with credit control department to ensure correct allocation of premiums to correct accounts
- Handling all client queries, complaints and problems
