Benefits
Discovery Employee Benefits Underwriting Administrator About Discovery
Discoverys core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose of the role
To perform general administration related to underwriting. To monitor, oversee, and perform the various underwriting administration functions that will result in successfully underwriting members. To engage in underwriting process to enhance the service delivery within the underwriting division. Assist the UW team leader to organise and control team functions and align to overall strategies while guiding team members to fulfil their functions.
Areas of responsibility may include but not limited to
- Client portfolio management of end-to-end underwriting processes as dictated by the UW SOPS
- Reporting:
- Status reporting of members in the UW process
- Audit report generation
- Reporting on volumes and SLA on personal and functional pools
- Client Liaison:
- Attending to queries, complaints, and escalations of clients
- Telephonic follow-up on client experience of the UW process
- Setting up and attending client meetings and compiling meeting minutes
- Interdepartmental liaison:
- Networks with group risk divisions, smart service, executive wellness and other divisions within Discovery to facilitate and support the UW process
- Engaging with the reinsurer when necessary
- System monitoring
- Supporting the UW division with system escalations and Jira tickets
- Enhancing the systematic processes through problem solving and recommendations
- Provide guidance and support to team members
- Investigate reasons for anomalies on any underwriting admin process and troubleshoot. Look out for members that need decisions to be re-applied.
- Sets targets of achievement - Monitors queues
The Successful Candidate Must Demonstrate The Following Competencies
- A positive attitude
- Self-starter with a high attention to detail and be able to multi-task
- Good at follow through
- Exceptional ability to communicate written and orally
- Problem solving and solution focused
- Analytical interpretation
- Building relationships
- Coping with pressure (deadlines)
- Time-Management and Organizational Skills
- Must be team orientated, willing to assist other team members in the office and remotely
- Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
- Outstanding customer service skills
- Matric essential
- Microsoft Office skills, i.e. Outlook, Excel and Word are mandatory. Underwriting Administration background
- Minimum 2 years working experience in Group Risk Underwriting within the insurance industry. Knowledge of Group Risk Industry benefit payments and products.
- Preferably a tertiary qualification
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
