User Support Associate

We are looking for a fantastic User Support Representative to join our team and assist our partner in California. The company youll be working with is a great SaaS provider that helps other companies manage their legal documents.

HKR was remote before it was even cool!

Remote is allowed, encouraged, and the norm. Now, and forever. Theres only one catch, and it comes from this guy: Whatever you are, be a good one - Abraham Lincoln.

• but you can always drop by our locations in Bucharest and Cluj if youre around.

What you'll be doing?

• The job is a hybrid between someone that pre-qualifies customers that have expressed their intention to purchase and someone that provides customer support to existing clients;
• You will be meeting lots of people from the legal industry, CFOs and CEOs.
• You will call them via HubSpot to check if the software meets their needs and present the features; once qualified, youll pass the lead to a senior sales rep;
• You will be providing information about the platform (capabilities, price, limitations, etc.);
• You will conduct demo tours for new potential clients;
• You will offer support for existing clients, who might have questions about the platform (how do you X, is this a bug, etc.);
• You will collaborate with the rest of the team to submit and solve clients' inquiries.

About you

• You come with 1-2 years of past experience in Customer Support;
• You have excellent communication skills, especially in English - we are looking for someone native (C2) or close to native, both written and spoken;
• You have a Bachelor's Degree (or equivalent experience);
• Having a tech-savvy background or even a passion for tech is considered a plus;
• Past experience in Sales or Business Development is considered a plus;
• You have strong people skills and a knack for problem-solving;
• You have the ability to maintain composure and calm even when talking to executives (CEOs CFOs, etc);
• You have the ability to synthesize details in short, information-filled sentences;
• You are fun, optimistic, have a good laugh and at th same time give it your best professional self.

Perks

• Great pay
• Remote, full-time opportunity - working as an independent contractor
• Rotating shifts: youll work in the afternoon shift for 3 weeks (2 PM - 11 PM) and in the morning shift for 1 week (9 AM - 6 PM)
• Start-up culture, young team, no egos, no BS