Vacancy: Credit Controller / Billing Clerk - Duel Function Introduction

Collect on outstanding Fire Solutions Business amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off

Minimum Requirements

• Matric
• Credit Management or Finance related qualification
• 2-3 Years Collections experience in a high-volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge SAP
• Strong People & Communication skills

Job Specification

• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
• Accurately record notes resulting from outbound calls to clients in the SAP system;
• Ensure that the minimum number of prescribed collection calls are achieved daily;
• Capture debit order resubmissions in the Listener system;
• Verify client information in the Listener system when making contact with clients;
• Convert clients from printed communication to electronic communication;
• Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
• Follow up on client payment commitments;
• Issue letters of demand & suspension to clients in accordance with the collection policy;
• Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
• Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
• Understand & communicate company policies, collection policies & service-specific information to clients;
• Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
• Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
• Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
• Address & resolve client queries (where the query pertains to a Credit Control function) identified

either through the outbound call process or transferred from the Contact Centre (manually or through

the query management tool);

• Communicate the outcome of the resolved query to customers (both internally & externally);
• Accurately prepare various administrative documents including credit note requests, transfer of funds,

client refunds requests, master data amendments, etc. (electronically and/or written);

• Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed daily;
• Reconcile (where necessary) accounts with credit balances establishing the reason for the credit

balance and making the necessary adjustments (refunds or transfers);

• Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
• Always maintain a high standard of customer service, client courtesy & professionalism when

interacting with clients;

• Participate in various ad-hoc projects within the Credit Control Department;
• Always ensure a high standard of housekeeping

Skills And Behavioral Competencies

• Excellent verbal & written communication skills
• Excellent customer service skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate intermediate Excel skills requirement
• Accuracy & attention to detail essential
• Excellent reconciliation skills
• Attention to detail
• Interpersonal skills
• Consistency
• Resilient

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to

existing employees at all times and the choice made is purely on merit, Historically Disadvantaged

Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous

development of our human capital as the key resource to our success in the markets in which we

participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please

regard your application as unsuccessful.