Co-ordinates, plans and schedules the day to day activities of ICT support staff and assists the team to provide technical and training support services. Provides on the job training to team members and feedback regarding job performance and progress. Co-ordinates systems installations and assists to retrieve stored data. Investigates and resolves system malfunctions or escalates accordingly. Liaises with staff to achieve effective problem resolution.
Working Hours
07:00 16:00 or 08:00 17:00 or 09:00 18:00 Monday to Friday
08:00 13:00 Rotational Saturday shifts (if and when the campus operates on weekends)
Education
Higher Certificate/ Occupational Certificate Level 5/ A+ and N+
Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP preferred
Functional Competencies
- Good interpersonal skills including willingness to assist, communication and following up.
- Computer literacy and systems administration.
- Time management, organisational skills, willing to work flexible hours.
- Initiative and problem-solving prowess.
- Ability to cope in a pressured environment.
- Must be able to travel.
- Own transport is required.
Minimum of 2 years as an ICT Support/Service Desk agent or similar
Key Performance Area
Infrastructure Support
- Conducts daily checks on the IT infrastructure (LAN, WLAN, WAN, etc) to monitor up time requirements and ensure that systems are running optimally.
- Installs new servers when required.
- Coordinates the deployment of hardware, systems and infrastructure within the campus
- Diagnostics and troubleshooting, where applicable, and escalation to necessary internal or external parties where necessary.
- Fulfils appropriate access requirements based on P7.
- Interaction and liaison with vendors or service providers for support and troubleshooting, where necessary
- Monitors ICT security systems and does periodic tests and checks to ensure that everything is in order.
- Diagnose and troubleshoot hardware and software issues that are escalated from ICT Supports.
- Administers and maintains software, as per the agreed software list.
- Ensures that critical and security updates are applied to servers and workstations timeously.
- Ensure that the campus has the necessary IT support during regular operational hours.
- Coordinates and oversees campus ICT Support staff activities. Oversees and allocates service desk requests accordingly. Engages in short to medium term tactical planning
- Has input in ICT Supports' leave requests, appraisals and KPA setting
- Provides mentorship to ICT Supports
- Develop succession plan
- Campus Environment
- Must be able to work on evenings and Saturdays when required.
- Preferably equity candidate.
