Data Verifier (Parktown)

Hello an exciting new opportunity has just become available in our Insure, Recoveries and Liabilities

(Operations) area. We are looking to recruit a Data Verifier (Parktown).

Role Objectives

To ensure that sufficient information is sourced in order to allocate claims correctly.To ensure a World

Class experience in terms of Customer Service i.e. Continuous improvements.

Key Responsibilities

• Establish and Review merits of a claim
• Acknowledge receipt of claim towards broker / direct client
• Determine whether a third party or recovery and segment accordingly (Recovery / Liability)
• Identify feasible recovery matters to be handed to recovery area and non feasible.
• Ensure that information according to liability requirement management rules are sourced prior to

matters being handed to the liability product line

• Check that all the required information is on file (quantum, merits, claim form, info obtained aligned

with requirement management).

• Utilise external resources in order to obtain critical information
• Complete system notes appropriately (Detailed and comprehensive claims log notes)
• Identify and recommend areas / ways to improve processes.
• Use appropriate tools to track the use of time of resources, money, materials or equipment.
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and

innovation

• Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching
• Align own behaviour with the organisation culture and values
• Actively participate in own professional development and career path.
• Manage expectation of broker / direct client
• Improve service though value adding broker service
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party