We are looking to recruit a fixed-term/ maternity relief Reservationist to ensure that reservations are maximized through the booking, daily follow-up and confirmation of reservations and thereby ensuring maximum room revenue for the Hotel.
As one of the Rooms Division Departments we strive to give our Guests a WOW experience by exceeding their expectations through warm, friendly and personalized service, consistency of product and care for their wellbeing throughout their stay. We own our actions by being passionate about service, flexible, operating with integrity and fostering a culture of acknowledgement and recognition amongst ourselves. We strive to operate a cost-effective department by maximizing sales and limiting expenses.
Key Responsibilities Of This Role Will Include
- Plan daily schedule of work
- Ensure all booking enquiries are dealt with timeously and accurately
- Ensure all member specific tasks (no show report; banking; arrival checks) are accurately processed and completed.
- Assist in achieving the minimum monthly prescribed targets set by hotel management, in accordance with the hotels annual budget. Ensure booking revenue is maximized and no unnecessary revenue is lost.
- Demonstrate a strong team support ethic despite the differences that exist in areas of responsibility and role profiles amongst co-workers
- Keep abreast of activities/offerings within the hotel and attempt to up sell these to guests, e.g., wine events, etc.
- Create all bookings according to the procedures in Opera. Link correct corporate company/agency to bookings if applicable. Ensure detailed billing instructions added to the booking upon creation.
- Update all channel bookings with the correct information as per the emails receive
- Matric
- Hotel Management diploma or degree advantageous
- Basic understanding of revenue management required
- Understanding of how to implement yield management principles
- Must have experience in similar position in a similar 4*/5* establishment
- Basic accounting skills
- Work various shifts when needed
- Computer Literate, including MS Office and Opera previous relevant experience at 4* establishment
Neat and professional appearance
Product knowledge of hotel and city
Excellent verbal and written communication skills
Ability to use new technology
Highest standards of ethical conduct.
Subscribes to the Hotel values, service & leadership ethic.
We Offer
An empowering environment.
A remuneration package including retirement benefits
21 working days leave per annum
Training and development opportunities
