Virseker Claims Consultant (Afrikaans Speaking )

JOB PURPOSE

Obtain information from insured or designated persons for the purpose of

validating claims using all resources available.

Customer Management

Help manage customer by carrying out standard activities to complete the

customer request.

Building and maintaining relationships with dependencies (for example; Loss

Adjusting, Towing etc) to help assist with customer's communication.

Data Collection & Analysis

Ask questions, collect data from a variety of sources, analyse information and

investigate claim.

Work Scheduling and operational compliance

Organize own work schedule in order to get the job done, coordinating with

support services and completed work within TAT.

Administration

Produce, update and provide best practice support to customers on the claims

administration process and other departmental systems, in line with claims

policy, rules and SLAs.

Correspondence

Respond to routine requests using telephonic conversation or emails (internal

and external).

Document Management

Create, organize and maintain files containing the correspondence relating to

policies and matters.

Document Preparation

Prepare and manage claim documentation for customers.

Up-sell Customer Propositions

Identify a selection of products or services that may meet the customer's

requirements, explain the product/service features influence the customer to add

additional cover.

General Education

Matric / Grade 12/ SAQA Accredited Equivalent (Essential);

Regulatory exam 5 (Essential)

General Experience

1 to 3 years Financial Services industry experience (Essential); STI experience

(Advantageous)

SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and

its subsidiaries with certified evidence that their qualification(s) meet the

equivalent NQF level required for this role at time of application. As a registered

Financial Service Provider, we are mandated to ensure that all our

representatives are and remain fit and proper at all times. By applying for this

role, you consent to having your relevant qualification and or accreditation or

confirm that you are working towards meeting the competency requirements.

You further consent to the relevant information being verified.

#AM