- Localisation of the position South Africa - Johannesburg ;
- Only local contract available - no expatriation contract available ;
- 2 to 4 years of experience in a similar position ;
- Contract start date : 01/04/2025 ;
- 6 months contract offered.
CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centers to process their Schengen visa applications.
We currently operate in 10 countries, and welcome more than 250, 000 visa applicants each year.
As part of our development, we are looking to strengthen our Operations department and are looking for experienced Visa Application Officers looking for new challenges within a dynamic and human focused company.
Responsibilities
The main responsibilities of the VAO are as follows:
- Welcoming all visa applicants in the operated visa application center ;
- Process the visa application of the applicants (front office) ;
- Collect payments from the applicants (Payment counter) ;
- Manage the biometric collection of visa applicants (biometry) ;
- Manage all back office tasks to finalise the visa application of our applicants (back office) ;
- Manage all other tasks given by the management.
- Matric or equivalent ;
- Tertiary qualification is an added advantage (minimum 2 years of experience) ;
- Previous customer service experience as a customer service consultant.
- Excellent customer service skills ;
- Excellent typing skills ;
- Proficiency in MS Office ;
- Good with problem solving and effective decision making ;
- Ability to handle pressure ;
- Energetic, proactive, versatile , commitment to team work ;
- Excellent interaction and interpersonal skills ;
- Motivation.
