Visitor Experience Consultant

Find your freedom and embrace the opportunity to place yourself at the forefront of promoting Cape Town, one of the most iconic tourist destinations on the globe.

What Cape Town Tourism and this role can offer you?

• Exposure to an ongoing diversity of local and international visitors from every corner of the globe
• Continued development of your knowledge and learnings through new products and services
• The creator and influencer of unlocking exceptional lifetime visitor experiences.
• Frontline growth and exposure to multicultural and multigenerational stakeholders from all walks of life
• Supportive leadership and united teamwork
• Stable salary with a comprehensive pension fund
• Medical aid and gap cover
• Employee wellness programme

Driven by Purpose

Your passion to put people first drives your purpose in this frontline role as you respond to queries, information, and promotions while meeting and exceeding both retail and booking sales targets. The successful incumbent will need to be innovative and resilient.

Responsibilities

You are the catalyst to facilitating the visitor experience through building awareness and support activities, as you carry out the following responsibilities:

• Complete travel, accommodation, and entertainment bookings
• Execute customer queries in person, phone, and digital media, converting them into reservations and sales. Your ability to drive sales is essential.
• Set up displays, sell and re-stock merchandise
• Keep abreast of the latest accommodation, places to visit, activities, attractions and events
• Support membership and the Industry Services team.

Qualifications And Experience

With a higher certificate (NQF5) in a related field plus 2 years of experience working within the travel or hotel industry (exposure to promoting/selling products, attractions and/or experiences) you meet the following criteria:

• Good listening skills and attention to detail to create and translate our offerings into an exceptional visitor experience
• A great team player who can play an equal part in contributing to our team efforts
• Tech savvy: Ability to utilise social media and booking systems in support of our organisation
• Prepared to be mobile, flexible and enjoy working at different locations
• Committed to working long hours, on weekends and in a pressurised environment at times

Cape Town Tourism is committed to Employment Equity and in line with our Employment Equity Plan, preference will be given to suitably qualified and experienced equity candidates.