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Role Purpose/Business Unit:
The Channel Enabler role within the Postpaid CVM and Vodacom Direct area of the Consumer Business unit at Vodacom is a pivotal role focused on driving customer acquisition and retention as well as revenue growth through effective channel strategies in Vodacom Direct. This position is heavily sales-oriented with key performance indicators (KPIs) tied to revenue targets and customer growth metrics. The Channel Manager will be responsible for developing and executing channel strategies, leveraging digital and traditional sales practices to maximise growth within the Vodacom Direct partner channel.
Your responsibilities will include:
Channel Strategy Development:
- Lead the development of comprehensive channel strategies aimed at maximising revenue and customer growth through effective Channel Partner Management.
- Conduct in-depth market analysis to identify shifts in the digital and Tele-sales market and develop strategies to capitalise on emerging opportunities.
- Provide strategic guidance to senior leadership on channel-related initiatives and opportunities for revenue optimisation.
- Develop and implement advanced sales enablement programs to empower channel partners and internal sales teams, leveraging sophisticated tools and resources.
- Drive continuous improvement in sales effectiveness through advanced training programs, performance coaching, and the implementation of best practices within the Vodacom and partner ecosystem.
- Develop and implement incentive programs to drive desired sales behaviours and outcomes, aligning with overall business objectives.
- Establish and maintain strategic relationships with key channel partners, exerting influence at the executive level to drive alignment with organisational goals.
- Negotiate complex contracts and agreements with channel partners, ensuring favourable terms and conditions that support revenue growth objectives.
- Lead cross-functional teams to execute joint marketing and promotional campaigns, optimising the impact of channel partnerships on customer acquisition and retention.
- Define and track advanced key performance indicators (KPIs) related to revenue growth, customer acquisition, and retention, utilising sophisticated analytics tools and methodologies.
- Generate comprehensive reports and dashboards to provide insights into channel performance, identifying opportunities for optimisation and improvement.
- Present findings and recommendations to senior leadership, influencing strategic decision-making and resource allocation.
Must have technical / professional qualifications:
- Bachelors degree in business administration, Marketing, or related field. Master's degree preferred.
- Minimum of 8-10 years of progressive experience in channel management, sales enablement, or related roles within the Telecommunications or similar industry.
- In-depth knowledge of digital and traditional sales channels, with a proven track record of adapting strategies to leverage emerging trends.
- Results-oriented mindset with a demonstrated ability to consistently achieve and exceed revenue targets and business objectives.
- Strong leadership and influencing skills, with the ability to drive alignment and collaboration across cross-functional teams and external partners.
- Advanced analytical skills with the ability to translate complex data into actionable insights and strategic recommendations.
- Excellent communication and presentation skills, with experience presenting to senior leadership and influencing decision-making processes.
- Execution of strategy
- Programme Management
- Business Improvement
- Ability to work cross-functionally to achieve desired results.
- Customer focus with regards to understanding the service being delivered
- Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
The base location for this role is Vodacom Campus, Midrand.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.
