The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.
Role Purpose/Business Unit
- To ensure that all contracted KPIs are adhered to within Customer Acquisition Division.
- To supervise the staff within Customer Acquisition Division to ensure that targets are achieved.
- Quality & Processing Times Adherence
- Pro-actively work to improve existing systems and processes
- To maintain relationships with customers
- To supervise the team in order to ensure that targets are met.
- Ensure service levels are within agreed levels
- Operational Performance:: Ensure monitoring reports are up-to-date
- Ensure team performance reviews are done as agreed upon
- Min of 3 years relevant experience plus 1 year supervisory/team leader experience
- Matric essential
- 3 year related degree or diploma desired, not essential
- Credit Vetting
- Communication
- Coaching
- Interpersonal
- Problem solving
- Analytical and Investigative Mind
- Leadership
- Report writing
- Credit Vetting
- Customer Services
- Products and Services
- Business Environment
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies
The base location for this role is Vodacom Midrand Campus.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
