Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
Working at NTT
The VoIP Engineer will be responsible for all aspects of the Voice over IP (VoIP) service, including provisioning, monitoring and troubleshooting. You'll also be able to perform a variety of other tasks as required. You must have experience with Cisco network equipment such as routers and switches.
Key Roles and Responsibilities:
- Proactively monitors work queues
- Perform operational tasks to resolve all incidents/requests within a timely manner within agreed SLA
- Communicate with other teams and clients for extending support
- Follow shift handover process highlighting any key tickets to be focused on, and upcoming critical tasks to be carried out in the next shift
- Installation, configuration, and maintenance of voice switches, including interconnection between soft switches
- Implementation and management of a unified call-routing framework to take advantage of the integrated voice services provided by the enterprise
- Troubleshooting of general system functions; identification of faulty components, which may include physical hardware, configuration of servers, or telecommunication networks
- Implementation of routine software updates and security patches
- Plan and execute approved maintenance activities
- Bachelors degree in Computer Science, Information Technology or related field required
- CCNA (required)
- ITIL Certification (required)
- Demonstrated 3 - 5 years work experience in VoIS/VoIP environment
- Hands on experience with VoIP (Voice over IP) and other network technologies.
- SIP experience required
- Gateway ISDN/PTSN
- SD-WAN (advantageous)
- Demonstrated experience required in Engineering function within a medium to large ICT organization
- Demonstrated experience of Managed Services
- Demonstrated working knowledge of ITIL processes
What will make you a good fit for the role?
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
