Location: Gauteng/Jhb
Remuneration & Benefits: Neog | Medical aid contribution
About The Position
Join our team as the Executive Head of Sales Client Engagement Services and lead the development and execution of innovative client engagement strategies in the dynamic Fintech industry. This role provides an exciting opportunity to shape the future of the company by fostering lasting relationships, driving business growth, and enhancing customer satisfaction. Stay ahead of industry trends, analyze competitor activities, and ensure client engagement practices remain innovative and adaptive.
if you are passionate about driving meaningful strategic impact, leading dynamic and professional teams, and shaping the future of fintech, this role is your opportunity to make a significant difference.
Requirements
- Diploma (NQF Level 6) or Bachelors Degree (NQF Level 7) in Business or related field.
- Postgraduate degree or qualification would be advantageous.
- Project management qualification would be advantageous.
- Strategic leadership with strong business acumen.
- Ability to build and lead high-performing teams.
- Excellent client relationship, communication, and stakeholder engagement skills.
- Proficient in data analysis and reporting.
- Advanced knowledge of multi-channel marketing strategies, techniques, and tools.
- Understanding of Fintech products and industry.
- Effective project management and change management skills.
- Proactive, innovative, and growth mindset.
- Solution-focused with conflict resolution skills.
- Agile, with a focus on continuous improvement aligned with best practices and industry trends.
- Advanced proficiency in Microsoft Office Suite, CRM Software, and relevant sales systems/tools.
Client Engagement Strategy:
- Develop and implement innovative client engagement strategies.
- Collaborate with cross-functional teams to align strategies with overall business goals.
- Identify and target key market segments to enhance outreach efforts.
- Work with teams to formulate and execute client acquisition strategies.
- Oversee and manage lead generation marketing initiatives.
- Effectively manage the leads pipeline to optimize conversion.
- Implement strategies to convert leads into active customers.
- Ensure the optimization of the conversion tunnel for efficient business development.
- Oversee the development and execution of key account management strategies.
- Identify growth opportunities within key accounts and create tailored account plans.
- Develop tools and processes for monitoring and reporting on key account performance.
- Prepare regular reports and presentations showcasing performance.
- Utilize data insights to inform data-driven decisions.
- Lead and mentor all Client Engagement teams.
- Foster a collaborative, innovative, and high-performance team culture.
- Achieve goals in line with departmental and company strategic objectives.
