- Responsible for delivering an excellent Warehouse Service to external / internal clients by adhering to Company policy and procedures as well as client SOPs
- Ensure that all statutory requirements are met in accordance with Company processes and procedures
- Assist and resolve all external / internal client queries
- Responsible for all administrative duties and document control in the warehouse:
- Recording of all warehousing cargo / stock onto the warehouse management system as per the Company procedures
- All GRVs, Delivery Notes, Invoices and Received Confirmations are stored as per the Company procedures
- Ensure that all damages are recorded as per the company procedures
- Ensure that the warehouse management system is real time to physical stock movements
- Ensure pick slip are created in the warehouse management system as per client requests
- Ensure that dispatch notes are created in the warehouse management system when picks are done and finalised
- Ensure that stock takes are done as per client SOP as well as assisting with capturing of stock take counts
- Ensure collection / delivery notes are created in the warehouse management system as requested from time to time
- Ensure all system generated documents / All warehouse release documents (PODs) are stored under EDOCS in the warehouse management system
- Ensure monthly billing is done on time and shared with external / internal clients
- Ensure all bond store processes and procedures are adhered to as per the legislative
- Ensuring that the bond register and physical Bond Books are updated in real time
- Investigate stock variances (missing / over stock balances)
- Ensure that airfreight cargo has been released on time. Should cargo not be released, states warehouse process to be initiated
- Assist with creating supplier purchase orders from time to time
- Assist with preparing supplier invoices for payment
- Responsible for strictly maintaining and accurate invoicing for warehousing and transport clients
- Ensure that all original invoices are forwarded immediately to external / internal clients with supporting documents
- Manage WIPs & Accruals on a weekly basis
- Assist external / internal clients with reporting as and when requested
- Assist and manage job losses
- Assist and prepare credit notes
- Ensure that strong relationships are built with external / internal clients
- Ensure efficient, effective and quick communication as per Company policies
- Understand and meet all external / internal client requirements / SOPs
- Continuously evaluate your work environment and identify areas of weakness and report improvements when and where required
- Manage and monitor Service Level and quality of work
- Ensure all policies & procedures are followed
- Prevent and recover of company and client losses
- Identify risk areas and take necessary actions to prevent future occurrences
- Auditing of all documents received back from the warehouse and before sharing with external / internal clients
- Handling bond store clearances efficiently and accurately