Warehouse Supervisor

Job Purpose

To ensure that the balance between great Customer Service and Cost Compression is struck by satisfying Customer Demand in a Safe, efficient and effective manner with continuous improvement being top of mind.

Key Accountabilities And Outputs

Health, Safety and Environment

Maximum Safe Pallet stacking heights complied with
Site housekeeping standards maintained using the 5S philosophy
Ensure adherence to site safety standards as head of Safety, Health and Environmental Committee
Ensure compliance to all relevant legislation
Conduct Planned Job Observations.
Ensure adherence to site safety standards and critical member of Safety, Health and Environmental Committee in line with the OSH Act.
Ensure the safe operation of vehicles in accordance with the Road Traffic Act within and outside of the Distribution Centre.
Ensure compliance to all relevant legislation and support a safe environment for The Beverage Companys Employees, Contractors and Visitors.

Enhanced Customer Service

Maintain good Customer relations by delivering on promise consistently.
Feedback on all Customer comments, queries and suggestions within the service level agreement.
Supervision of all Forklift Drivers and Pickers.
Feedback on queries, complaints, incorrect loading and picking conducted to prevent recurrence.
Turn around Times in Warehouse is met as per standard

Effective stock quality management

Warehouse stock age standards maintained by ensuring stock rotation principles applied
Ensures quality control through checking packaging on warehouse floor and prior to loading

Effective inventory management

Participation in handover process before and after every shift
Accurate stock counts performed when requested
Maintain clear and effective communication with Stock Clerk, Warehouse Controller and Warehouse Supervisor Management and Leadership
Ensure that The Beverage Companys Vision, Mission, Values and strategic goals are communicated and understood by all Employees and Contractors.

Employees are managed in accordance with The Beverage Companys Performance Management philosophy.

Provide on the job coaching and mentoring to promote continuous improvement.
Manage Employees in a manner that maintains a healthy Industrial Relations climate.
Employee punctuality, Time and Attendance managed to meet operational requirements and within budget confines.
Ensure that all Employees are conversant/compliant with relevant business information, policies, processes and procedures.

Accurate checking, loading and unloading of vehicles

Ensure that all independent check conducted of all loads to ensure correct quantities of split and full pallets
Accurate recording of returns
Facilitate efficient loading and unloading of vehicles
Maintain clear and effective communication with Warehouse Controller / and other team members
All documentation accurately and comprehensively completed

Routine Responsibilities

Perform physical inventory counts and investigate variances.
Physical activity to be recorded in the ERP system to promote visibility and good governance.
Engage with the Distribution Controller to execute loading inline with the Load Plan.
Resourcing plans to be developed in line with volume forecasts.
Ensure efficient and accurate picking and loading of Distribution vehicles.
Ensure that vehicles are loaded within the TAT standard.
Equipment operated safely within Manufacturers specifications and compliant with the OHS Act.
Validate Time and Attendance/Overtime for clocking Employees

Qualifications And Experience