Do you love being around people and making them happy? If youre also a good listener and a bit of a problem solver with great communication skills, then youll love being on the front line of making the magic happen!
Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Web Chat Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.
Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues, they experience both pre-and post-purchase.
Were looking for brand-focused candidates with previous Web Chat experience to join our Customer Support team in Cape Town.
What To Expect
If you have a passion for helping others, are great with people and want to gain experience representing a fantastic retail brand this could be the role for you.
Its all about being a naturally friendly, respectful and helpful person whos a bundle of enthusiasm and positivity. And if youre skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature.
Youll join some amazing colleagues to form a great dynamic team, who use their remarkable customer service skills, to provide customers with exceptional brand and product knowledge, efficient service and a friendly attitude.
As a Web Chat Advisor, you'll work in a fully supported environment where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
Youll be their first point of contact answering all correspondence.
Its hard work, with a real focus on listening skills, making sure we achieve the right outcome for our clients customers whilst working towards KPIs.
Our typical shift pattern involves: 40 hours within the week, between 9am-7:15pm, 10am-8.25pm and 11:45am-10pm, Monday-Sunday, on a rotational basis.
Please note. This position is based at our site in Boulevard, Cape Town.
Your Role Can Include, But Isnt Limited To
- Providing first-class customer service via Web Chat.
- Ensuring all communication with our clients customers are handled professionally and promptly.
- Recording details of customer comments on the database provided, leaving clear notes.
- Demonstrating strong product knowledge to ensure all customer queries are answered correctly.
- Taking ownership of the customer experience by providing excellent service.
- Achieving the key targets set.
- Adhering to quality standards and ensuring consistency in all interactions.
We believe that happy people keep people happy, so were looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.
Were delighted to drive innovation on-site day after day, so its a plus if youre inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.
We think big and were looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!
- 12 months experience in a Customer Service Role servicing customers via Web Chat.
- Highest Level of Education Grade 12.
- Clear criminal and credit record.
- Excellent Language B2-C1
- Writing skills
- Language B2-C1
- Ability to build rapport and communicate helpfully.
- Enjoy a creative and hardworking office environment.
- Keyboard/Computing skills.
- Ability to research well and quickly.
- Fantastic questioning skills.
- Attention to detail.
- Problem solving abilities.
- Ability to work as part of a team.
- Enthusiasm and passion for completing tasks to the best of your ability.
We recognise the unique contributions of everyone in #theAteam; its what drives our success. And we celebrate talent. Thats why theres a huge focus on career development and recognition at Ascensos.
As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering excellent customer service, career development and fun Fridays are the norm.
Well tell you all about it during your interview!
Benefits
- Full training & support.
- Medical insurance after 6 months.
- Up to R1000 performance bonus.
- Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
- Full training & support.
- Access to our Learning & Development Talent SPA.
- Employee of the Month Awards.
- A diverse and inclusive working environment.
