Customer Experience
- Be professional
- Approach all customers, greet, smile and offer assistance
- Identify customer needs in order to provide optimal experience
- Takes responsibility for serving the customer and finding solutions to customers' queries
- Apply Selling Skills
- Meet customers needs and expectations by asking, listening to and advising customers as to options/services/products available
- Offers alternatives to the customer if merchandise is not available
- Achievement of sales and unit targets
- Knows what new lines and promotions have come into the store
- Specialise in all departments through focussed supplier training and prescribed booklist completion
- Store Disciplines & Productivity
- Opening & closing procedures are followed
- To ensure all merchandising principles are in place at all times and that every item is ticketed
- Minimise Shinkage
- Ensure accurate stock counts & checking of product expiry dates
- Cash handling - assist at point of sale and with cash ups
- Grade 12
- Relevant diploma / short course qualification (Health and wellness modality / Effective selling (retail) / Product specific knowledge) and/or Minimum 3 years retail sales experience (2 years industry specific)
- Relevant Degree in Homeopathy, Naturopathy, Phytotherapy, Chinese Medicine or any qualification in the natural space. Very good written and verbal communication skills
- Ability and willingness to work weekends and extended retail hours
- Competency Assessment Achieved
- Remuneration based on a cost to company' model and performance incentives.
- All permanent team members are required to join the company's provident fund and risk benefit.
- Medical aid options are available.
- 20 days annual leave
- Birthday leave
- Team member discounts on in-store and online purchases
- Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
- Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)
