If you join our growing global team, youll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.Youll be part of a team whos passionate about making a difference to the way technology shapes how we live and work whether its protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
Youll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and well provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
Compiles staffing level requirement forecasting and workplace scheduling in call-center environments.
Prepares reports to determine call volume, calling patterns, service trends, and staff productivity.
Tracks vacation schedules, shift change requests and monitors new-hire, holiday, and seasonal shift needs.
Updates and maintains scheduling database with current information.
What You'll Be Doing
Resource Scheduling Administrators/Coordinators support the delivery teams by ensuring that there are adequate and competent human resources available to deliver on all clients expectations and contracts.
They are responsible for coordinating activities and resources in support of projects that impact multiple departments, systems/workflows with low-risk complexity, or multiple projects simultaneously with lesser risk or complexity.
Key Roles and Responsibilities:
- Provide all coordination support related to resource scheduling to the delivery teams
- Provide resource scheduling coordination activities to the immediate team
- Provide general project planning support
- Assist with maintaining resource schedules
- Ability to work with diverse personalities and demonstrates a high level of teamwork
- Proactive in approach and meticulous attention to detail
- Excellent verbal and written communication
- Service-oriented aptitude
- Relevant qualification or certification or equivalent related work experience
- Moderate level resource scheduling and/or project management experience
- Demonstrated experience working in a technology services environment
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
We are proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
