Well , in the first my experiences come up with " sales and marketing" and " agent services"...
in college :-
Position Name: MIS Software
• Provide end-user support services (helpdesk) for desktop systems at HQ.
• Perform the initial assessment, identifying the problem and attempting to resolve problem tickets.
• Use tool to track all user requests, incidents and problems, and manage request lifecycle, including status, progress, closure and verification with end-user.
• Ensure end-user requests are closed satisfactory within agreed KPIs.
About me :
"I have strong communication skills."
"I'm self-motivated."
I wanted experience helping people with computer-related problems, so I approached the information technology director and asked her if she'd teach me to work on the help desk in exchange for my time and efforts.
"I'm good at managing my time."
"I have excellent leadership qualities."
"I work well with others."
"Because I need a job. I am a hard worker. "I saw your ad and could do the job , Because I have three years experience working with customers in a very similar environment.
Because I have what it takes to fill the requirements of this job - solve customer problems using my
excellent customer service skills."
"Because I have the experience and expertise in the area of customer support that is required in this
position."
