I am looking to add more value In your organization with my strong experience and knowledge in Computer support, printing system, Internet, and daily user support. I am from Mseleni under uMkhanyakude and have strong knowledge of IT support in Schools (Education), Health Sector and more as accumulated in Gauteng big IT companies.
I (Mbuyiseni MALAMBULE) am a very active, critical thinking, smart, good team player and respecting and enthusiastic individual. I have good first line and second-line customer support skills. I am an effective listener and I am customer oriented.
My Skills in Brief:
• Customer first line support
• Active Directory, Hyper-V, Exchange, O365, MySQL Database, customer support
• DHCP Server support
• Mimecast admin
• PowerShell Intermediate skills
• Assist users that have logged call on the helpdesk system or any other ticketing system
• Server support using iLO address as well.
• Surveillance camera support
• Ticket or call handling
• Disaster recovery support
• Excellent documentation skills
• Desktop Support; LAN and WI-FI and Printers
• VMware, Hyper V and HPE OneView
• Easily and well adaptation to a new change or environment
• Technical Support
• attention to detail.
• Pro-Active
• Negotiation skills
• Excellent written and verbal communication skills
• Good analytical and problem-solving skills
• Organisation and planning skills
• Telephonically and remote desktop support
• Shared-Drives and Folders Admin (dfs)
• High level MS Office proficiency (Outlook, Word, Excel, PowerPoint)
I am now currently working for Groupe Clarins as Desktop Engineer and I was a first-line service desk agent then a 2nd line potential server engineer with high and impressive performance to reach very good SLA at Datacentrix Pty (ltd).
I have a national Diploma in IT (support services – Equivalent to A+, N+, HTML, Server Support), MCSE-Windows Server 2012-R2 and Call Centre occupational certifications. I can be a very good asset to your organizations as I am still eager and willing to grow more in this field of IT support. This is my fifth year (2021) in IT Operation environment, thank you.
Mr M Malambule (082 750 3718)